Refund & Return Policy
Refund & Return Policy
Digital Products
All digital products are non-refundable unless explicitly purchased with a 30-day Money-Back Guarantee. This guarantee applies only to specific products that include the guarantee as part of their purchase terms.
If you purchased a digital product with the 30-day Money-Back Guarantee and are not completely satisfied, you may request a refund by contacting us at contact@focusflow.store within 30 days of your purchase. Refunds will only be processed upon completion of our feedback form to help us improve our products.
Physical Items
Damaged or Missing Items:
If your item arrives damaged, faulty, or is missing from your order, we will replace it at no additional cost. Please contact us at contact@focusflow.store with:
- Your order details
- A description of the issue
- Supporting photos if applicable
Replacement Process:
If your request is accepted, we will provide instructions for processing the replacement. Items sent back to us without prior approval will not be accepted.
General Return and Refund Guidelines
Digital Product Return Policy
FocusFlow does not accept returns or refunds on digital products that do not include the 30-day Money-Back Guarantee.
Return Eligibility for Physical Items:
- Items must be unused, in their original condition, and include all packaging and proof of purchase.
- Requests for replacements must be submitted within 30 days of receiving your item.
Refunds for Approved Requests:
Refunds will be issued only after the item has been inspected and the feedback form completed for guaranteed digital products. Refunds will be processed to the original payment method within 10 business days after approval.
Contact Us
For all refund or replacement inquiries, please contact us at contact@focusflow.store. We’re here to assist with any questions or concerns you may have.